Privacy Policy | Tyres and Equipment Centre — Altayeb Group
1. Who we are and how to contact us
Tyres and Equipment Centre, part of Altayeb Group in Qatar (“we”, “us” and “our”), is responsible for the personal information it collects through www.altayeb.com and its customer-enquiry and recruitment channels. For privacy questions or requests, email info@altayeb.com. Please use the subject “Privacy request” and provide only the information needed to identify your enquiry. Do not send passwords, payment-card details or unnecessary identity documents.
2. Information covered by this policy
When you contact us, request a quotation or book a service, you may provide your name, telephone number, email address, preferred branch, appointment details, vehicle details, tyre size, location for mobile assistance and the content of your message. Job applicants may provide contact details, a CV, work experience, qualifications and other application information. Please provide only information relevant to your request.
Our website also uses tools that process technical and usage information, such as browser/device information, pages visited and interactions with telephone, WhatsApp and enquiry links. Website hosting, security and spam-protection services may process technical logs. Google Ads lead forms collect the fields shown in the form, including name, email, phone number and the answer to the branch/shopping question.
3. Why we use information
We use relevant information to respond to enquiries, prepare quotations, arrange appointments and mobile assistance, provide requested products or services, assess job applications, maintain necessary business records, protect our website and measure website and advertising activity. The applicable reason for processing depends on the activity, including consent where required, handling your request, providing agreed services and meeting applicable legal obligations. A service enquiry or job application does not by itself constitute permission for unrelated promotional messages.
4. Access, service providers and external platforms
Information may be accessed by the relevant branch, customer-service or recruitment staff and by service providers supporting hosting, email, website operation, security, analytics or advertising, to the extent needed for those activities. We may disclose information where required by applicable law or to address a relevant legal claim.
We use Google Analytics and Google Ads for website and advertising measurement. When you choose to contact us through WhatsApp or visit an external service, that provider’s own privacy terms also apply. Relevant notices include Google’s Privacy Policy and WhatsApp’s Privacy Policy.
Our use of global service providers means that some information may be processed outside Qatar. Processing locations and protections depend on the provider and service used. The linked provider privacy notices explain their international processing practices. Contact info@altayeb.com for questions about the providers involved in your enquiry.
5. Cookies, analytics and advertising
Cookies and similar technologies support website operation, security, preferences, analytics and advertising measurement. Our website is configured with WPConsent for a cookie banner, script blocking and Google Consent Mode. You can use the cookie banner to accept or reject optional cookies and manage available preferences. Cookie choices are configured to be remembered for 30 days; this is not a customer-record retention period. Google Consent Mode may allow limited measurement without advertising or analytics cookies when consent is not given. Your browser also allows you to manage or remove cookies; restricting them may affect some website functions. External content and services, including Google reCAPTCHA for spam protection, may process technical information under their own privacy notices.
6. How long we keep information
We retain personal information only for as long as necessary for the purpose for which it was collected. Retention depends on the status of your enquiry or application, our service and warranty responsibilities, applicable legal requirements, and the need to resolve complaints or disputes.
7. Your choices and privacy requests
You may contact info@altayeb.com to request access to or correction of your information, request deletion, raise a concern or withdraw consent where our processing relies on consent. Requests are handled subject to applicable law and relevant retention obligations. We may request proportionate verification to protect your information. Withholding information needed to handle an enquiry, appointment or application may prevent us from fulfilling that request.
If your concern is not resolved with us, information about Qatar’s privacy authority and complaint process is available from the National Cyber Security Agency.
8. Security and policy updates
No website or electronic communication method can be guaranteed completely secure. Please contact info@altayeb.com if you have a concern about the handling or security of your information. Changes to this policy will be reflected on this page; any further notice or consent required for a change will be addressed as applicable.
